We are committed to resolving any problem or dispute you may have with us. Please let us know if you have any problem, dispute or complaint by contacting our Complaints Officer as follows:


Complaints Officers

841 Hunter St, Newcastle West NSW 2302

Phone (02) 4979 1160



Our complaints officer will deal with your complaint in an efficient and timely manner. Details of our Complaints Policy can be found here.


If you feel that your complaint has not been resolved properly by us or in a timely manner, then you can refer your complaint to the Australian Financial Complaints Authority (AFCA).



Phone 1 800 931 678 (free call)


Mail Australian Financial Complaints Authority, GPO Box 3 Melbourne Victoria, 3001